Refund policy

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Refunds and Cancellations

We understand how important it is for your outfit to arrive perfectly and on time, especially when you’re getting ready for a special occasion. While we always do our best to ensure a smooth experience, we know things don’t always go to plan. If that happens, we’re here to make the process as fair and transparent as possible.

Please take a moment to read the information below:

Sizing and Fit

As our garments are rentals, we’re unable to offer refunds or store credit if an item doesn’t fit as expected. To help you choose with confidence, we recommend reviewing our size guides, try-on TikToks, and sizing notes before placing your order. If you’d like a second opinion, you’re more than welcome to reach out to us via email or Instagram we’re always happy to help.

Late Arrivals

If your rental unfortunately doesn’t arrive in time for your event, we’re unable to offer a refund. In some situations, store credit may be considered, depending on the circumstances.

Cancelling Within 6 Hours

Changed your mind? If you cancel your booking within 6 hours of placing your order, and your item hasn’t yet been posted or prepared for collection, you’re eligible for a refund. This will be your order total minus a $3 processing fee.

Cancelling After 6 Hours

If you cancel more than 6 hours after placing your order, refunds are not available. However, if your booking is cancelled 3 or more days before your event, we may be able to offer store credit, as long as the garment hasn’t already been posted or collected.

Once Posted or Collected

Once your garment has been posted or collected, we’re unable to offer a refund or store credit.

Damaged Items

If your garment arrives damaged and this wasn’t mentioned in the product description, you may be eligible for a refund of the garment cost (postage excluded). Please email us clear photo evidence within 8 hours of receiving or collecting the item. The garment must remain unworn and be returned the following business day. Approved refunds will be processed back to your original payment method.

Condition Concerns

If you notice any condition issues when your rental arrives or at pick-up, please contact us within 8 hours so we can review the situation and assess any appropriate compensation. Unfortunately, we’re unable to offer compensation for issues raised after the garment has been worn.