Shipping policy

Shipping, Delivery & Returns

To ensure your rental arrives beautifully and on time, please take a moment to review the details below.

Shipping & Delivery

• Rentals are dispatched 2–5 days prior to your event via overnight courier. Once your rental has been posted, delivery is at the renter’s risk and responsibility, and we’re unable to accept liability for the garment in transit.

• Additional fees apply for rural postage. Please note that rural deliveries are sent at the renter’s risk and typically take 1–2 days to arrive. Rural orders are not dispatched earlier. For added peace of mind, we recommend sending your rental to a non‑rural address, such as a trusted friend or family member, where possible.

• If your rental does not arrive in time for your event due to a postal delay, we’re happy to offer store credit (less postage fees) or a date exchange. To be eligible, the garment must be posted back to us within 2 days of receiving it.

• Late bookings are not eligible for store credit if the rental fails to arrive in time. A booking is considered late if there is only one working day between placing your order and your event, or if the booking is made after 9pm on Tuesday for a weekend event.

• If you require your garment earlier than your event date (for example, if you’re travelling), please contact us via email or Instagram so we can help arrange a suitable solution where possible.

• If your rental arrives after you’ve left your delivery address but before your event, and this information was not disclosed at the time of booking, we’re unable to offer a refund or store credit.

Address Accuracy

• Refunds cannot be provided for incorrect postal details or incorrect shipping selections. Please double‑check all delivery information before placing your order.
• If a garment is lost due to an incorrect address or shipping option provided by the renter, the renter will be responsible for the full RRP replacement cost, or an alternative replacement fee where appropriate.

Returns & Late Fees

• If the return bag is misplaced, please contact us immediately so we can arrange an alternative return option. The garment must be returned via overnight courier, and the tracking number sent to us. Any additional postage costs incurred will be the renter’s responsibility.

• Rentals must be lodged over the post office counter before 12pm on the next business day after your event. Please do not use a drop box, as this can delay scanning and delivery.

• Late returns will incur a $20 per day fee, applied daily until the garment is returned, unless an alternative arrangement has been expressly agreed to and confirmed.

Delivery Responsibility

Once your parcel has been delivered, it is the renter’s responsibility to collect it promptly and bring it safely inside. Any garments lost, stolen, or damaged due to being left unattended may incur charges up to the full RRP replacement value.