Terms of service

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Terms and Conditions

When you rent a garment from Blush & Borrowed Dress Hire, you are agreeing to the following terms and conditions. We invite you to read them carefully to ensure a seamless and enjoyable rental experience.

Our Policies

Blush & Borrowed reserves the right to update or refine these terms and conditions at any time. It is the renter’s responsibility to ensure they are familiar with the most current version at the time of booking. Prices, offers, and promotions may change without notice.

All garments remain the sole property of Blush & Borrowed Dress Hire at all times.

Use of Garments

Each rented garment is intended to be worn exclusively by the renter named on the booking, unless prior approval has been granted for alternative arrangements.

Bookings & Payments

Bookings are confirmed once payment has been received in full. At this time, we are unable to offer holds on garments.

Blush & Borrowed reserves the right to respectfully decline service to any individual, at our discretion.

Social Media

We love seeing our dresses styled your way. Any photos or videos of yourself wearing a Blush & Borrowed garment that are shared publicly on social media may be reposted by us, unless you request otherwise.

Important Information

We kindly ask that you review all details relating to:

  • Damage and cleaning fees
  • Postage and collection
  • Payment information
  • Governing law and jurisdiction
  • Refund and cancellation policies
  • Garment care and general wear
  • Booking process and late return fees

All information outlined in these sections forms part of the agreement you enter into when accepting our terms and conditions.

Garment Care

We have a number of suggestions to consider when caring for the garment are renting from us.

Be aware

  • Please exercise caution when handling jewellery, handbags, and other accessories to avoid causing pulls or snags on the garments. Additionally, we kindly request that you take care with coloured alcoholic drinks to prevent any potential staining or discolouration.
  • Being mindful of these guidelines will help ensure the garments remain in their best condition for all customers to enjoy.
  • Please understand that not all the garments are going to be in perfect condition as they are getting worn all the time. If you have any concerns about the condition of a specific garment, please feel free to inquire before renting it, and we will provide you with detailed information to help you make an informed decision.

Respect

  • When renting a garment from us, it is intended for your personal use only. Wearing the garment without prior payment or agreement to the terms is strictly prohibited. To avoid any issues, please ensure that you are the one wearing the rented garment. However, if you wish to have someone else wear the garment, please request permission in advance, and as long as the rental price is paid and all terms and conditions are adhered to, we can consider accommodating such requests.

Care

  • We kindly request that you refrain from washing the garments yourself, as we will handle the cleaning process. However, if the garment is a ball gown and you have marked or stained it, please bring it to our attention, and we will advise you to take it to a professional dry cleaning service. This ensures that the garment receives the appropriate care and maintains its quality.

Damage FEE

Please note that if any damages result from your rental you will be liable for our damage fees.

  • If the garment is returned in a damaged condition, the renter is responsible for covering the associated dry cleaning or repair costs. Damage may include stains, rips, burn holes, and discoloration. If the necessary repairs or damage impact any future rentals for the garment, the renter will also be responsible for these costs.If the garment is lost, stolen, or the damage is irreparable, the renter must pay for the full RRP of the garment or a replacement fee determined by blush and borrowed Replacement fee payments should be made within 30 days of the rental date. We are open to discussing various payment options to accommodate your needs. Under no circumstances will the renter be allowed to keep the garment.
  • If the garment is returned with stains or any form of damage, you are responsible for covering the associated costs of dry cleaning or repair. In the event that the garment cannot be repaired or the stains cannot be removed, you are required to compensate for the full retail price of the garment as a replacement. Failure to comply with this obligation may result in legal action, where your case may be taken to the small claims court. We encourage open communication and cooperation to resolve any such issues amicably.
  • Refunds will be issued if the garment arrives damaged, excluding any damage disclosed in the product description. Please email photo evidence of the damage to us within 8 hours of receiving the garment via post, or within 8 hours of the dress being collected. The garment must be dropped back or posted the following business day and unworn before the refund is issued. The refund will be issued back to the payment method used for the order.